Delivery Information

Hardware and Delivery procedures:

Boxes Forwarded to the Dispatcher for final check against order, labeling and sealing ready for dispatch.

2U rack server waiting for final check before dispatch.

Internal packaging for a factory Refurbished Dell Poweredge Server.

A Dell Poweredge Server on the Check in line, complete with Manuals, Dell Set up Software, Cables, Bezel, Keyboard and Mouse.

It would be at this stage where any Server upgrades and configuration you have asked for would be carried out, ie more memory, more storage, additional cards, Software installation etc. Factory refurbished Dell Computer offers exceptional value for money with full Dell hardware support as specified and is a system that has:

Been returned to Dell for various reasons or the Order was built, but delivery never completed for various reasons.

All factory refurbished systems supplied by us have a Dell 3 Years Next Business day on site Warranty starting from the stocking date displayed.

These are not discontinued models, in the main, they are current and up to date.

Purchase & Delivery:

On the specifications we display, we include the system tag numbers for individual accountability on each system as well as the stock date and warranty date. If it is "in stock", it will states this; alternatively, if it is "awaiting delivery" it means that it can be ordered only through the phone +44 (0)1624815400 and will have a longer lead time.

1) You will receive an order confirmation detailing complete specification, pricing and delivery/invoice details.

2) A copy of this will arrive with Technical & Dispatch.

3) They pull the system from stock

4) Your System will then be checked again for any damage and correct specification. A Quality Control Checklist is Completed. Any Upgrades and additional software installations and configurations are all done at this point.

5) The system is then cleaned - particularly for accumulated finger marks etc from the checking in and checking out handling and repacked in the original box.

6) The system is then handed to the dispatcher with the Order confirmation, stock sheets and quality control sheet signed off.

7) The dispatcher then does a final quick check for anything that may have been overlooked on the order, seals the box and raises the labels and routes the box to the collection area ready for the delivery vans.


The Check in/ Check out line is recorded on CCTV for quality control management, security and quality control training.



Shipping

Express Delivery: We use DHL or Royal Mail 1-2 Working Days £5.00 + VAT on all orders excluding monitors Orders pertaining to monitors will be charged a standard delivery fee of £8.95 + VAT. This does not include delivery on Saturday or Sunday *Subject to payment clearing before 2pm.

When we accept your order, we will do our best to make the delivery within the quoted delivery period. If we do not attempt a delivery within the quoted delivery period and you provided a full and correct delivery address then we may offer a full or partial refund of the delivery fee. If you provide an incorrect delivery address and we are unable to deliver, then we may treat the order as cancelled by you and refund the price of the goods. The delivery charge will not be refunded. Should nobody be available to accept the delivery, the courier will keep hold of the goods for up to two days and you may re-arrange delivery. After this period we may treat the order as cancelled by you and refund the price of the goods. The delivery charge will not be refunded. We may send items individually, so if you have ordered more than one item from us it is possible you may receive them on different days

If you have not received delivery within 5 days of placing order, please email us on [email protected] If you do not contact us within 10 days of placing the order, it may be too late for us to assist you as couriers only allow up to 7 days for any delivery disputes.

International Shipping

If you require International shipping (Any destination outside UK, Northern Ireland, Isle of Man, Jersey or Guernsey) please email us at [email protected] or call us on 0044 1624 815 400 for pricing. We ship to most destinations worldwide via DHL and with local sales tax (VAT) charged to you by us and paid to destination customs on our behalf by DHL thus allowing a door to door service internationally. Delivery times vary, we use DHL airfreight and for example, to Europe and most South American destinations, delivery is 2-5 days. Alternatively, you can order from our Ebay Store https://www.ebay.co.uk/str/bananacomputers where international shipping is taken care of through EBay’s global shipping network.