Return Policy

We trust that you will be satisfied with your purchase from us. However, if you are not satisfied, you may be able to return the goods under following circumstances:

GOODS DAMAGED IN TRANSIT:

If any goods that you received are damaged or otherwise in a state of physical impairment, we must be contacted immediately via email at [email protected] We will not accept any liability for damaged goods if reported after 2 days of delivery.

If the items are visibly damaged on receipt, please either refuse delivery or sign the driver’s delivery note accordingly. Items should be returned in their original packaging complete with all accessories and documentation. Once received back into our warehouse, we will issue a replacement or full refund via original payment method.

FAULTY PRODUCTS:

Dead On Arrival products (DOA - Up to 30 Days)

If you feel your item is faulty on arrival, we would advise contacting us for technical support to trouble shoot and fix any technical issues before organising a return.

Goods returned with no fault found are subject to a restocking/ handling charge, thus by contacting manufacturer support, we can avoid it by confirming the fault and obtaining the return to vendor authorisation or DOA code.

Item not as described

In the rare event if your item is not as described, please send us an email at [email protected] with the details and we will organise a free return and a replacement for you.

Faulty products beyond 30 Days

If your item develops a fault after 30 days DOA period, please contact the manufacturer to have it fixed under Warranty as listed under the Warranty section below

CHANGE OF MIND REFUNDS:

If your change your mind, you can return the goods at your expense via Insured (to cover the cost of the goods) & Signed for service within 14 days and we will issue a full refund.

Please note that returns due to change of mind (e.g. remorse purchases) are accepted back within 14 days of when you received the item. In addition, remorse purchases have to be returned to us in original condition in the original packaging with all internal packaging, contents and documentation otherwise a restocking charge will be applied.

Returns Processing Times:

Once we receive your item back at our premises, it may take from up to 5 working days to process the return. This could be longer during the peak times.

Please email us at [email protected] should you have any questions pertaining your return.

Order Tracking:

All orders are dispatched with the use of a courier service where you can track your parcel directly from the courier website. In order to do this, please use the tracking number provided via email and enter this onto the track your parcel option on the courier website.

Glossary of Basic Computer Terms:

Hardware - The physical parts of a computer -

CPU- Central processing unit; the brain of the computer; controls the other elements of the computer

Disk Drive- A peripheral device that reads and/or writes information on a disk

Hard Drive - A device (usually within the computer case) that reads and writes information, including the operating system, program files, and data files

Keyboard - A peripheral used to input data by pressing keys

Modem - A peripheral device used to connect one computer to another over a phone line

Monitor - A device used to display information visually

Mouse - A peripheral device used to point to items on a monitor

NIC - Network interface card; a board inserted in a computer that provides a physical connection to a network

Printer - A peripheral device that converts output from a computer into a printed image

Software - Instructions executed by a computer

Applications - Complete, self-contained programs that perform a specific function (i.e. spreadsheets, databases)

Bit - A computer's most basic unit of information

Boot - The process of loading or initializing an operating system on a computer; usually occurs as soon as a computer is turned on

Browser - A program used to view World Wide Web pages, such as Netscape Navigator or Internet Explorer

Bug - A part of a program that usually causes the computer to malfunction; often remedied in patches or updates to the program

Byte - Small unit of data storage; 8 bits; usually holds one character

Click - Occurs when a user presses a button on a mouse which in turn, generates a command to the computer

Database - A large structured set of data; a file that contains numerous records that contain numerous fields

Diskette - A small flexible disk used for storing computer data

Double Click - Occurs when a user presses a button on the mouse twice in quick succession; this generates a command to the computer

Download - Transferring data from another computer to your computer

Drag - Occurs when a user points the mouse at an icon or folder, presses the button and without releasing the button, moves the icon or folder to another place on the computer where the button is released

Driver -Software program that controls a piece of hardware or a peripheral

FAQ - Frequently asked question; documents that answer questions common to a particular website or program

File - Nameable unit of data storage; an element of data storage; a single sequence of bytes

Folder - A graphical representation used to organize a collection of computer files; as in the concept of a filing cabinet (computer's hard drive) with files (folders)

Freeware - Software provided at no cost to the user

Gigabyte - 1,073,741,824 bytes or 1,024 megabytes; generally abbreviated GB

GUI - Graphical user interface; uses pictures and words to represent ideas, choices, functions, etc.

Icon - A small picture used to represent a file or program in a GUI interface

Internet - A network of computer networks encompassing the World Wide Web, FTP, telnet, and many other protocols

IP number - Internet protocol; a computer's unique address or number on the Internet

Kilobyte - 1,024 bytes; usually abbreviated KB

Megabyte - 1,048,576 bytes or 1,024 kilobytes; enough storage to approximately equal a 600 page paperback book; generally abbreviated Mb

Memory - Any device that holds computer data

Menu - A list of operations available to the user of a program

Network - A collection of computers that are connected/p>

Peripheral - Any of a number of hardware devices connected to a CPU

RAM - Random access memory; the type of storage that changes; when the computer is turned off, the RAM memory is erased

ROM - Read-only memory; the type of storage that is not changed even when the computer is turned off

Bar - Allows the user to control which portion of the document is visible in the window; available either horizontally or vertically or both

Shareware - Software provided at a minimal cost to users who are on their honour to send in payment to the programmer

Spreadsheet - A program arranged in rows and columns that manipulates numbers

Tool Bar - A graphical representation of program activities; a row of icons used to perform tasks in a program

URL - Uniform resource locator; the address of a site on the World Wide Web; a standard way of locating objects on the Internet

Virus - A deliberately harmful computer program designed to create annoying glitches or destroy data

Window - A screen in a software program that permits the user to view several programs at one time

Word Processor - A program that allows the user to create primarily text documents