Return PolicyWe trust that you will be satisfied with your purchase from us. However, if you are not satisfied, you may be able to return the goods under following circumstances:
GOODS DAMAGED IN TRANSIT:
If any goods that you received are damaged or otherwise in a state of physical impairment, we must be contacted immediately via email at [email protected] We will not accept any liability for damaged goods if reported after 2 days of delivery.
If the items are visibly damaged on receipt, please either refuse delivery or sign the driver’s delivery note accordingly. Items should be returned in their original packaging complete with all accessories and documentation. Once received back into our warehouse, we will issue a replacement or full refund via original payment method.
Dead On Arrival products (DOA - Up to 30 Days)
If you feel your item is faulty on arrival, we would advise contacting us for technical support to trouble shoot and fix any technical issues before organising a return.
Goods returned with no fault found are subject to a restocking/ handling charge, thus by contacting manufacturer support, we can avoid it by confirming the fault and obtaining the return to vendor authorisation or DOA code.Item not as described
In the rare event if your item is not as described, please send us an email at [email protected] with the details and we will organise a free return and a replacement for you.Faulty products beyond 30 Days
If your item develops a fault after 30 days DOA period, please contact the manufacturer to have it fixed under Warranty as listed under the Warranty section below
CHANGE OF MIND REFUNDS:
If your change your mind, you can return the goods at your expense via Insured (to cover the cost of the goods) & Signed for service within 14 days and we will issue a full refund.
Please note that returns due to change of mind (e.g. remorse purchases) are accepted back within 14 days of when you received the item. In addition, remorse purchases have to be returned to us in original condition in the original packaging with all internal packaging, contents and documentation otherwise a restocking charge will be applied.
Returns Processing Times:
Once we receive your item back at our premises, it may take from up to 5 working days to process the return. This could be longer during the peak times.
Please email us at [email protected] should you have any questions pertaining your return.
All orders are dispatched with the use of a courier service where you can track your parcel directly from the courier website. In order to do this, please use the tracking number provided via email and enter this onto the track your parcel option on the courier website.
Glossary of Basic Computer Terms:
Hardware - The physical parts of a computer -
CPU- Central processing unit; the brain of the computer; controls the other elements of the computer
Disk Drive- A peripheral device that reads and/or writes information on a disk
Hard Drive - A device (usually within the computer case) that reads and writes information, including the operating system, program files, and data files
Keyboard - A peripheral used to input data by pressing keys
Modem - A peripheral device used to connect one computer to another over a phone line
Monitor - A device used to display information visually
Mouse - A peripheral device used to point to items on a monitor
NIC - Network interface card; a board inserted in a computer that provides a physical connection to a network
Printer - A peripheral device that converts output from a computer into a printed image
Software - Instructions executed by a computer
Applications - Complete, self-contained programs that perform a specific function (i.e. spreadsheets, databases)
Bit - A computer's most basic unit of information
Boot - The process of loading or initializing an operating system on a computer; usually occurs as soon as a computer is turned on
Browser - A program used to view World Wide Web pages, such as Netscape Navigator or Internet Explorer
Bug - A part of a program that usually causes the computer to malfunction; often remedied in patches or updates to the program
Byte - Small unit of data storage; 8 bits; usually holds one character
Click - Occurs when a user presses a button on a mouse which in turn, generates a command to the computer
Database - A large structured set of data; a file that contains numerous records that contain numerous fields
Diskette - A small flexible disk used for storing computer data
Double Click - Occurs when a user presses a button on the mouse twice in quick succession; this generates a command to the computer
Download - Transferring data from another computer to your computer
Drag - Occurs when a user points the mouse at an icon or folder, presses the button and without releasing the button, moves the icon or folder to another place on the computer where the button is released
Driver -Software program that controls a piece of hardware or a peripheral
FAQ - Frequently asked question; documents that answer questions common to a particular website or program
File - Nameable unit of data storage; an element of data storage; a single sequence of bytes
Folder - A graphical representation used to organize a collection of computer files; as in the concept of a filing cabinet (computer's hard drive) with files (folders)
Freeware - Software provided at no cost to the user
Gigabyte - 1,073,741,824 bytes or 1,024 megabytes; generally abbreviated GB
GUI - Graphical user interface; uses pictures and words to represent ideas, choices, functions, etc.
Icon - A small picture used to represent a file or program in a GUI interface
Internet - A network of computer networks encompassing the World Wide Web, FTP, telnet, and many other protocols
IP number - Internet protocol; a computer's unique address or number on the Internet
Kilobyte - 1,024 bytes; usually abbreviated KB
Megabyte - 1,048,576 bytes or 1,024 kilobytes; enough storage to approximately equal a 600 page paperback book; generally abbreviated Mb
Memory - Any device that holds computer data
Menu - A list of operations available to the user of a program
Network - A collection of computers that are connected/p>
Peripheral - Any of a number of hardware devices connected to a CPU
RAM - Random access memory; the type of storage that changes; when the computer is turned off, the RAM memory is erased
ROM - Read-only memory; the type of storage that is not changed even when the computer is turned off
Bar - Allows the user to control which portion of the document is visible in the window; available either horizontally or vertically or both
Shareware - Software provided at a minimal cost to users who are on their honour to send in payment to the programmer
Spreadsheet - A program arranged in rows and columns that manipulates numbers
Tool Bar - A graphical representation of program activities; a row of icons used to perform tasks in a program
URL - Uniform resource locator; the address of a site on the World Wide Web; a standard way of locating objects on the Internet
Virus - A deliberately harmful computer program designed to create annoying glitches or destroy data
Window - A screen in a software program that permits the user to view several programs at one time
Word Processor - A program that allows the user to create primarily text documents